Under the new referral arrangement, Santander will identify customers who may be struggling with everyday spending because of dementia, learning disabilities, mental‑health conditions or other challenges, and will pass their details to Sibstar. Customers will remain free to decide whether to enrol with Sibstar, and a member of Sibstar’s team will contact them to set up support.
Graeme Cumming, head of vulnerable customer strategy at Santander UK, said the collaboration is designed to preserve financial independence while giving families reassurance that everyday spending is safe and supported.
Sibstar’s chief executive and founder, Jayne Sibley – who previously appeared on the TV programme Dragons’ Den – explained that the service was built to protect anyone who is financially vulnerable, whether due to health conditions or a need for extra protection against scams and overspending.
Investor and entrepreneur Sara Davies, who backs Sibstar, highlighted the personal impact of the product, noting that the partnership with a major bank will enable the service to reach many more families in need of financial reassurance.
The partnership does not obligate Santander customers to join Sibstar; it simply adds an optional safety net for those who may benefit from additional oversight of their accounts.