Users create a Surface through natural-language requests rather than assembling the information and its presentation separately. Examples described by GlobalData include a dashboard showing the health of a sales pipeline and a visualization comparing AI token usage with return on investment.
The resulting objects can take the form of a report, presentation deck, microsite or dashboard in a shared space. Their purpose is to bring together data and context that would otherwise require users to gather conversations, files and information from multiple repositories.
Gregg Willsky, principal analyst for Enterprise Technology & Services at GlobalData, said the feature could reduce the work involved in collecting resources, analyzing them and building a way to display the results. He argued that its main value would be helping users understand their businesses and make better-informed decisions.
The introduction follows Salesforce’s July 2026 announcement expanding Slackbot’s scope across the Slack and Salesforce platforms. In that role, the agent coordinates access to Salesforce products, enterprise data, third-party applications and other AI agents.
Willsky described Surfaces as a further investment in Slackbot and evidence of Slack’s growing importance within Salesforce’s product range. In his assessment, the expanded agent strengthens Slack’s position as the collaboration interface for the broader Salesforce platform.