AAI officials said a detailed audit of passenger‑experience issues over the past weeks identified missing or inadequate way‑finding signs as a top complaint, prompting a proposal to install larger, well‑illuminated signboards that will also display the distance between the terminals.
The new signboards are slated for installation within four months, pending final approval from AAI headquarters in New Delhi.
In addition to improved signage, the authority plans to mount electronic display boards above each security‑check queue that will broadcast real‑time waiting times, allowing travellers to choose the shortest line instead of relying on guesswork.
Seating arrangements will be upgraded, with plastic chairs being replaced by sofas and dedicated workstations equipped with comfortable furniture for passengers who need to use laptops before boarding.
The revamp will also see more murals celebrating Tamil Nadu’s heritage, additional greenery, accessible charging points and upgraded baby‑care rooms, all aimed at enhancing the overall ambience of the airport.
The initiative comes shortly after the Tamil Nadu government sent a letter to the Centre requesting a change of operator for the city’s airport, underscoring the political sensitivity surrounding the facility’s management.
AAI officials emphasized that the proposed enhancements are contingent on clearance from the central office, after which implementation can begin.