Central Jakarta’s health office cited gaps in paperwork, facilities and regulatory compliance. Patient complaints remain under investigation.
Central Jakarta’s health office has not issued St. Paul Clinic in Menteng the technical recommendation required for a license. Department head Ilmi Tri Indiarto said inspectors found shortcomings in paperwork, regulatory compliance, facilities and patient-information materials.
The application was filed through the licensing system in early August 2026. The clinic had pledged not to operate before obtaining an operating permit, but the department later received public reports that it was seeing patients and began a joint inspection with other city agencies.
The office also received letters from patients’ lawyers concerning St. Paul and Utama Venus Clinic in Cideng. The complaint about St. Paul described swelling and redness in a patient. The complaint related to Venus concerned an outcome that did not meet the patient’s expectations.
Indiarto said it was too early to conclude that malpractice had occurred because the complaints remain under review. Indonesia’s medical association, dermatologists and plastic-surgery specialists are expected to assist with the medical assessment. A separate ANTARA report said St. Paul was found not operating and was sealed during a later inspection.