The incident came to public attention after the Facebook page Sor Pao (ซ้อเปา เรื่องนี้ต้องใส่ใจ) posted a video in which the woman, visibly upset, recounted her experience at the police station and explained why she left without filing a report.
According to her account, she arrived at the Bang Lamung Police Station after losing money to a scammer and was initially met by an officer who was asleep. She woke him and explained that she had been scammed; the officer advised her to call the emergency number 1441 and directed her to speak with another officer on the second floor.
When she asked for directions to the second floor, the officer allegedly responded dismissively, telling her, “Go up whichever way you want.” Upon reaching the second floor, she found another officer engrossed in a game. She told him about the scam and asked for assistance, but he continued playing and told her to sit and wait.
While waiting, the woman tried to stress that any further delay could push her case beyond the statutory 72‑hour period for filing a police report. She said the officer repeatedly interrupted her, preventing her from fully explaining the urgency of her situation.
Frustrated by the lack of clear guidance and respectful treatment, the woman left the station without filing a complaint and recorded a tearful video urging that police provide clear advice and courteous communication to citizens seeking help.
Khaosod later confirmed that the events occurred at Bang Lamung Police Station in Chon Buri. The station’s police said they are reviewing the facts before deciding on any further action.
The Sor Pao post also invited other victims who have faced difficulties filing police complaints to share their experiences, highlighting broader concerns about the accessibility and responsiveness of law‑enforcement services in the region.