The launch ceremony, attended by a large contingent of MeeSeva operators from across the state, highlighted the administration’s push to eliminate long queues at government offices.
Under the new scheme, a resident dials the toll‑free number 1100, selects the required service, and enters the necessary details. A confirmation SMS is then sent to the applicant’s registered mobile number.
A MeeSeva representative subsequently visits the applicant’s home to facilitate the requested service, after which the completed documents are delivered directly to the doorstep.
The pilot will initially cover essential civil documents such as birth and death certificates, corrections to those certificates, caste, minority, income, residence and nativity certificates, among others.
Minister Sridhar Babu indicated that the government will soon take steps to restore the issuance of “pahanis,” a local term for certain official permits, expanding the range of services available through the doorstep model.
The same doorstep facility will also be accessible through the MeeSeva online portal, allowing residents to choose between a digital request and a home‑visit option.
Officials said the initiative aims to bring government services closer to citizens, especially those in remote or underserved areas, and to reduce the time and travel costs associated with traditional office visits.