On Oct. 9, Yevgeny Masharov, a member of the Public Chamber’s commission on public oversight and citizens’ appeals, told RIA Novosti that Russian stores must show the exact price of a product rather than replace it with promotional labels such as “Good deal” or “Super price.”
A price tag should identify the product, state its cost in rubles and specify the unit of sale or measurement, such as one item or a kilogram, Masharov said. This information lets shoppers compare similar goods and make an informed choice. He said the requirements are set out in the Civil Code and the rules for selling goods.
If a store displays only an advertising slogan instead of a price, or lists an incorrect amount, a shopper can ask the store’s management to correct it. Customers may also leave a complaint in the book of reviews and suggestions, contact the retailer’s support service if one is available, or ask Rospotrebnadzor to inspect the store.
Masharov advised attaching a photo or video of the price tag to a complaint. Rospotrebnadzor likewise says that prices must be available to shoppers and that goods sold by weight must show the price per unit of measurement.