Greenatom reports 30% automated resolution rate for ERP assistant

AI assistant Atom.Zaya resolves 30% of support requests from Rosatom ERP users with more than two years' experience in the system, Greenatom Deputy Director General Zayana Achinova told RIA Novosti.

She said the rate was reached after six months following deployment into permanent operation in March 2026. Request processing time fell from eight hours to thirty minutes. The chatbot's initial reply, estimated at 25–30 seconds, is a separate measure.

Achinova put the economic benefit at 67.3 million rubles for 2026, with a forecast of 111.07 million for 2027. The announcement did not provide the methodology behind those company estimates.

Another service, Atom.Oko, recognises primary documents. Achinova said its introduction halved document-entry time and achieved 100% recognition accuracy. The sample size and measurement conditions were not disclosed.

Greenatom is considering agents for business-process advice and answers based on current system data, alongside a chatbot that asks follow-up questions. Achinova said some support staff were moving to other tasks, including AI training.